Terms & Conditions
The passenger hereby indemnifies ITALIAN EXCURSIONS and holds ITALIAN
EXCURSIONS harmless for any and all damage, loss or injury, which may
be sustained by such passenger in the course of the tour.
The passenger acknowledges that ITALIAN EXCURSIONS is not a carrier
or keeper of inns, hotels, refreshments, boarding or lodging houses.
ITALIAN EXCURSIONS will arrange tickets, bookings and reservations, only
as agents for its clients, who accept the same subject to these Terms
and Conditions and those of each of the concerns with whom ITALIAN EXCURSIONS
may make arrangements for its clients.
HOTELS
Once hotel reservations have been confirmed, ITALIAN EXCURSIONS reserves
the right to substitute hotels listed with others of a similar or higher
category at no additional cost to the passenger, at any time prior
to or after the passenger’s departure from South Africa.
TOUR LEADER
The tours specified in this brochure do not include the services of a
tour leader from South Africa.
SPECIAL REQUEST
Should the passenger have any special requests in respect of the tour,
such requests must be reduced to writing on the standard ITALIAN EXCURSIONS
booking form. ITALIAN EXCURSIONS will endeavour to comply with the
special requests. However, it cannot guarantee that they will be met.
NOT INCLUDED IN PRICES
Prices quoted do not include airport or departure taxes, costs of obtaining
visas and passports, telephone calls, laundry, entertainment arrangements
not shown in itinerary, meals and beverages unless specified, or any
other items of a personal nature.
RESERVATIONS
ITALIAN EXCURSIONS will negotiate for tickets, bookings and reservations
only on receipt of a written request to do so. This request constitutes
a guarantee by passenger that a non-refundable deposit of 30% will
be paid within 7 days of the booking being confirmed. A booking will
be deemed to have been confirmed by ITALIAN EXCURSIONS once the passenger
receives a written confirmation from ITALIAN EXCURSION. However, in
the case of ferry, rail theatre or any tickets related to entertainment,
issuance of the tickets is concurrent with request for a booking and
the client is liable for full payment. Cancellations or amendments
are not possible as refunds are not granted by the issuers. ITALIAN
EXCURSIONS will provide an invoice once all bookings have been confirmed.
On confirmation of availability, the attached booking form should be
sent or faxed, along with the deposit slip. The balance owing on the
invoice must be paid no later than 8 (eight) weeks prior to the date
of departure. ITALIAN EXCURSIONS reserves the right to cancel any reservation
for which the total price has not been paid by the due date in which
event the deposit will be forfeited to ITALIAN EXCURSIONS. ITALIAN
EXCURSIONS guarantees the price of the land arrangements once full
payment is timeously received, except where subsequent increases are
beyond the control of ITALIAN EXCURSIONS. Airfares are subject to the
price and conditions quoted by the airlines and cannot be guaranteed
by ITALIAN EXCURSIONS.
LATE BOOKING
In the event of any reservations being completed less than 8 (eight)
weeks prior to departure, the total price is due immediately upon acceptance
of the ITALIAN EXCURSIONS quotation and non-refundable.
CANCELLATION & CURTAILMENT
Any cancellation made by the passenger for any reason whatsoever must
be in writing and the passenger shall be liable for all loss, damage
and expenses incurred by ITALIAN EXCURSIONS in respect of making the
booking and cancelling the same and for all payments which lawfully
require by reason of the cancellation. ITALIAN EXCURSIONS shall be
under no obligation to repay the passenger any monies held by ITALIAN
EXCURSIONS until such time as ITALIAN EXCURSIONS has computed all the
expenses, loss, damages and deductions, which it is entitled to make
in terms of this clause. The passenger irrevocably and specifically
agrees that ITALIAN EXCURSIONS will be entitled to deduct any commissions
and / or profit which ITALIAN EXCURSIONS would have earned had the
passenger not cancelled the reservation. From the time of booking up
to 8 weeks prior to departure, the deposit is forfeited. Subject to
the above, the following amounts, or such greater charge as levied
by ITALIAN EXCURSIONS’ suppliers, will be charged
8 weeks prior: 30% of total tour price
6 weeks prior: 40%of total tour price
4 weeks prior: 50 %of total tour price
3 weeks prior: 80% of total tour price
2 weeks prior: 100% of total tour price
AMENDMENTS
Amendments to confirmed reservations will be processed at a fee (including
VAT) for each alteration made to the booking after the initial reservation.
Administration charges will be levied on all documentation / vouchers
submitted for reissue or refund.
REFUNDS & UNUSED SERVICES
No refunds will be made for no-shows or any unused services irrespective
of whether they form part of the basic inclusive tour price, or whether
they are in respect of pre-booked optional arrangements.
DELAYS
ITALIAN EXCURSIONS does not hold itself responsible nor can it be held
responsible for any delays prior to departure or, during the course
of any tour mentioned in the itinerary whether brought about by technical
difficulties, strikes, weather conditions or any other circumstances
whatsoever, whether foreseen or unforeseen. It is understood that any
expenses relating to these unscheduled extensions (e. g hotels, meals,
airfares, telephone calls, etc.) will be for the passenger’s
account.
TRAVEL DOCUMENTS
Documentation is only prepared on receipt of full and final payment and
completed booking form, signed conditions of this contract and ticket
copies (if requested). All passengers will be personally responsible
for ensuring that they are in the possession of the correct documentation
prior to their departure. ITALIAN EXCURSIONS does not accept responsibility
for any consequences whatsoever from a passenger failing to ensure
that he or she has complied with the necessary health, passport and
visa requirements.
ITINERARY ALTERATIONS
ITALIAN EXCURSIONS reserves the right to cancel the tour prior to departure,
in which event the entire tour price paid by the passenger, will be
refunded without prejudice and any further obligation on the part of
ITALIAN EXCURSIONS. While every effort is made to keep to all itineraries,
ITALIAN EXCURSIONS reserves the right to make any changes for your
convenience. The duration of the tour may have to be extended or curtailed
owing to unforeseen changes in transport schedules. Any resultant expenses
will be borne by the passenger, and any savings refunded. Notwithstanding
anything to the contrary contained herein, ITALIAN EXCURSIONS reserves
the right to modify any arrangements required by or made on behalf
of the passenger and to cancel same without notice.
PASSPORT, VISAS, VACCINATIONS, INOCULATIONS AND RE-ENTRY PERMITS
The responsibility to obtain correct, current and valid passports, visas,
vaccinations, inoculations and re-entry permits where required is that
of the passenger alone. ITALIAN EXCURSIONS will not be held responsible
or liable for any consequence of any nature arising from the passenger
failing to ensure that he /she has complied with all such requirements.
Note: Visas are not issued on temporary passports.
INSURANCE
We strongly advise passengers to take out insurance against cancellation,
curtailment, illness, loss of baggage and default at the time of booking.
Please ask your ASATA travel agent for details.
FOLLOWING DEPARTURE
Amendments and all cancellations en route must be made with our overseas
operators directly. Please note that en route cancellations and amendments
may incur additional fees as determined by our overseas operators,
and are payable in situ.
LIABILITIES
ITALIAN EXCURSIONS makes every effort to ensure that all arrangements
and services connected with your tour will be carried out as specified
in the most efficient and effective way possible. However we do not
have direct control over the provisions of the services by the suppliers
and, whilst they are in all cases selected with the outmost care, we
do not accept liability for error and omissions of such suppliers.
ITALIAN EXCURSIONS is not liable for the cancellation of journeys, deviations,
delays or failure to provide seats, berths, or facilities for carrying
or storing luggage, or for failure to provide accommodation, howsoever
the same may arise. ITALIAN EXCURSIONS (both for itself and on behalf
of it servants and agents) does not accept any liability of whatsoever
nature, howsoever arising, for any act, omission, default or neglect
of suppliers or their servants or agents for any injury, damage or loss
to persons or goods whatsoever and howsoever the same may be caused and
ITALIAN EXCURSIONS does not warrant, and is no way responsible for the
accuracy of any information given or statement made by ITALIAN EXCURSIONS
servants and agents or given or made by the suppliers or their agents.
RESPONSIBILITY
ITALIAN EXCURSIONS acts as an agent only in producing and operating the
tours and arrangements featured in the brochure, and on condition that
it shall not be liable for any loss, damage, injury, accident, delay
or any other irregularity that may be occasioned by any defect in any
vehicle, or other form of conveyance, or by error or default or any
company or person engaged in conveying passengers, carrying out the
arrangements of the tour, or otherwise in connection therewith.
AIRLINE RESPONSIBILITY
The airline concerned is not to be held responsible for any act, omission
or event during the time the passengers are aboard their aircraft.
The passenger ticket in use by the airline, when used shall constitute
the sale contract between the airline and purchaser of these tickets
and / or passenger. The passengers specifically acknowledge that the
Warsaw Convention including but not limited to Article 19 thereof,
provides that an air carrier is liable for damage caused by delay in
the carriage by air of passengers, baggage, or cargo. The passenger
acknowledges and agrees unconditionally that ITALIAN EXCURSIONS will
not be liable for any loss, damage or injury arising from air travel
whether or not the carrier took all reasonable measures to avoid damage,
loss or injury.
BAGGAGE
When flying from South Africa to Italy or France, economy class passengers
are restricted to 20 kg of luggage with specific maximum dimensions.
Please ask your travel agent for details.
GENERAL INFORMATION
ITALIAN EXCURSIONS cannot be held responsible for any charges that appear
on a passenger’s credit card, nor accept responsibility for having
any of these charges reversed or corrected upon the passenger’s
return to South Africa. If passengers intend to drive in a rented car,
they should obtain an international driving permit from their local
AA office in South Africa. Please ensure that you are in possession
of your local driving licence, as you will be asked to produce it at
the car rental check in counter.
TRAVEL DECLARATIONS
ITALIAN EXCURSIONS requires that all foreign payments made on behalf
of the passenger must be deducted from the passenger’s foreign
exchange allowance. A currency declaration to this effect must be lodged
before final documentation can be released.
GENERAL
ITALIAN EXCURSIONS shall not be bound by any representation, warranty,
promise or the like not recorded herein.
No addition to, variation, or agreed cancellation of the Terms and Conditions
shall be of any force or effect unless reduced to writing and signed
by or on behalf of ITALIAN EXCURSIONS.
No indulgence, which ITALIAN EXCURSIONS may grant to the passenger,
shall constitute a waiver of any of the rights of ITALIAN EXCURSIONS,
who shall not thereby be precluded from exercising any rights against
the passenger which may have arisen in the past or which might arise
in future.
In the event of ITALIAN EXCURSIONS having to institute legal action
against the passenger for any amount outstanding by the passenger to
ITALIAN EXCURSIONS, the passenger shall be liable for ITALIAN EXCURSIONS’ legal
fees on the scale as between attorney and client, including collection
commission and tracing fees.
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